Terms and conditions

C.L. Seifert General Trading LLC

By using our services, you are deemed to have accepted the terms and conditions listed below.


Your order for purchase shall be subject to the terms and conditions as listed below.

If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order.

Use of the Site is available only to persons who can form legally binding contracts under applicable law. We will protect Your Information in accordance with our Privacy Policy.

If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password.


C.L. Seifert General Trading LLC strives to provide accurate product and pricing information; pricing or typographical errors may occur. All prices shown are for all items in the given pack.

In the event that a product is listed at an incorrect price due to an error, we reserve the right, at our sole discretion, to refuse or cancel any orders placed for that package, and a full refund shall be made.

We will try to contact you using the contact information provided by you during the order process.

Cancellation of orders

As the nature of the products is individually produced, we are not able to offer the possibility of cancelling an order once the production process has started.

If you would like to cancel an order, you must contact us as soon as possible after the order is placed to enquire the status of the order, and thereby the possibilities to cancel.

C.L. Seifert General Trading LLC has the full right to decide whether an order has been processed or not

C.L. Seifert General Trading LLC will not cancel any customer orders, unless due to the conditions in the pricing section of this terms & conditions.

No refunds will be given for any subjective reasoning i.e. parents don’t like the look of the final product.

Incorrect/missing orders

Upon delivery of the product, if there are any faults with the quality C.L. Seifert General Trading LLC will replace the item with an exact like for like change. Should we be unable to do this then we will offer a full refund. C.L. Seifert General Trading LLC will need to be notified of any mistakes within 2 weeks to be able to rectify the order.

If an order has not been received and is not detailed on the delivery note provided to the school C.L. Seifert General Trading LLC will produce a new package for the customer. We will need to be notified about the missing order within 2 weeks of the main delivery to school.


In the event that transaction error has occurred while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

Late orders

After the final day of ordering which will be previously agreed and communicated, any late orders will be received by telephone only with our customer service team. All late orders will be delivered to the school reception for collection by the parent.

Paying by credit card

We accept payments online using Visa and MasterCard credit/debit card in AED. If “Credit Card Online” is selected as the payment methods then the details on the Customer’s ID (Card holder’s ID) should exactly match that of the credit card used to make the purchase.

You agree, understand and confirm that the credit card details provided by you when ordering products will be correct and accurate and you shall not use the credit card which is not lawfully owned by you.

C.L. Seifert General Trading LLC does not store any credit card information.


Your order will be delivered to the school upon completion. When delivered to school, the school will ensure distribution to you/your child at the discretion of the school.

Please note that C.L. Seifert General Trading LLC does not charge any delivery charges for deliveries made to the school or for collection at our address.

Should you request to have your order delivered to your home address (domestic/abroad), you will need to contact our customer service, who will be able to provide you with delivery costs and delivery time.


Should you be unhappy please contact our customer service department to discuss your complaint and see how we can be of assistance. For any other type of complaint, as well as comments and suggestions please contact our customer service team.

When using the Site you may not:

  1. Transmit material that encourages conduct that constitutes a criminal offence.
  2. Interfere with any other person’s use of the Site.
  3. Break any applicable laws.
  4. Interfere or disrupt networks or web sites connected to the Site.
  5. Making, transmitting or storing electronic copies of materials protected by copyright.

General clauses

C.L. Seifert General Trading LLC may at any time modify the Terms & Conditions of use of the site without any prior notification to you. The version published on the site will always be the latest version.

C.L. Seifert General Trading LLC is registered in Dubai, UAE.

Items/Products/Services Pricing:
Merchant has to mention on their website that the prices can be vary for different items also to mention that the UAE VAT 5% will apply to the prices of each purchased item.

C.L. Seifert General Trading LLC will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.

In case of any disputes the law applicable would be based on the UAE Governing Law.

Copyright & Trademark

C.L. Seifert General Trading LLC expressly reserve all intellectual property rights to all content of the site, including all text, programs, images and other materials which appear on this Site

C.L. Seifert General Trading LLC name and logos are the trademarks of C.L. Seifert General Trading LLC and access to this Site does not authorise anyone to use any name, logo or mark in any manner.

The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly forbidden.